Massage Envy - Brea Downtown

Contacts

Address:
375 West Birch Street #22, Brea, CA 92821
Get directions

Website:
locations.massageenvy.com

Phone number:
+1 714-990-3033

Categories:
Establishment   Health   Beauty salon   Spa  

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Reviews about Massage Envy - Brea Downtown

• Christopher Gronek

  Aug, 16 2018
  ★ ☆ ☆ ☆ ☆
  Massage Envy is a sham of a company and has been sued repeatedly for their membership policies.
  
  They rip off their therapists by paying them $17/hour, and it shows in the quality of the massages. Throughout the course of my 7 year membership, I dutifully paid my dues and tipped the mostly mediocre (or worse) therapists generously. I only complained about massages twice (because each was genuinely terrible) and both times I was given nothing more than a sympathetic look.
  
  If ME stood behind the quality of their product, they wouldn't make it impossible to cancel your membership. Here's how my last conversation with them went:
  
  Me: Hi, I completed my cancellation form because I moved to a new state and I was hoping you might be able to expedite it since my next EFT is 5 days from now.
  Them: usually it takes ten days, but I'll talk to my manager and check!
  
  *calls back a couple days later*
  Me: [explains situation]
  Them: ahh, yes! I have a note from my manager that says if it's within the ten day window, we can't do anything and your next EFT will have to be withdrawn.
  Me: Could you tell me a little more about what the ten day period is needed for?
  Them: umm, well, my manager needs to review it...and...then he needs to send an email to corporate.
  Me: and that takes ten days?
  Them: yes!
  Me: okay, great. I'll make sure everyone on Yelp and Google knows about that!

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